Returns

What if I'm not absolutely crazy about my sound conditioner?

We love our sound machines, and we believe you will too. If, however, you purchase a product from us and find that it just doesn't work for you, send it back to us within 30 days and we'll give you a full refund. That's how we roll.

*Please understand that you must work with the vendor that sold you the machine. For example, Amazon returns need to go back to Amazon. If you purchased from our site, we want to make you happy. So if you're not happy with your sound machine, here’s what to do:

1. If you bought your product from Marpac, please click here to initiate the return process. We will gladly work with you on the return and refund.

2. If you bought your sound machine from a Marpac dealer, please contact them directly or take it back to the store.

 

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